Hotdesking; does it really work?

Well, it really depends how you use it, who uses it and how your staff have been trained regarding its use. Often when an office reaches its capacity the office or facilities manager declares “we’ll put in hotdesks!”. Everybody panics, a whole load of fixed worker desks are removed and the ensuing fight for a Hotdesk each day leads to staff arriving earlier and earlier to try to bag a desk for the day. I’ve seen offices where the hotdesks are largely empty, but crucially each desk has been claimed for the day by a mysterious jacket on the back of the chair, and a laptop on the desk. The problem is that staff like to feel that they have a base and even if they are going to be in meetings all day, they like to ensure that they are still a part of the office.

So, how do you successfully implement a Hotdesking system? Well, the first stage is to assess exactly who uses your office and if they are suitable for working this way. Put simply, if the majority of your staff are based in the office every day, then Hotdesking won’t work for you. However, if you have staff that are mobile (such as a sales team), or staff that job share then they would suit a desk sharing system. Giving staff several options so that they don’t have to take a Hotdesk for the day just to have a base is also crucial to the system working. A good way of doing this is to introduce breakout areas (soft seating and informal meeting areas) and touchdown desking (a counter top with bar stools). If your staff see that whilst losing their fixed desk they gain more meeting space, and other areas that help them to do their job and communicate more effectively with their colleagues, then they are more likely to help make the system work.

There are also software systems available to help you to manage your Hotdesking, utilising a system know as “hotelling”. The way this works is to have an on-line booking system that allows staff to view a plan of their office, and then to book a desk for an hour, a day, or longer as required. These systems also allow staff to see which desks have already been booked, and who has booked them, allowing teams to be grouped together, or to allow you to avoid that really annoying loud bloke from Sales. We are able to advise if your office is suitable for a system such as this and we can also help to implement it for you.

If your office is stuck in a time warp, give us a call and we can offer practical advice as to how to improve it.
Jonathan Hall

Technology and the office

In this blog I want to talk about the effect that technology has had on modern office design.

Most of Britain’s offices were designed and built before the rise to prominence of the personal computer. This meant that for each employee, all that was really needed was a desk, a chair, and somewhere to store their paperwork. This would have been an office without crashes, viruses and spam (well not the computer kind anyway), but equally without the internet, MSN messenger and Solitaire (what would they do all day?). However by the early nineties most desks had their own computer or terminal, and now it is unusual to find a desk without a PC.

The computerization of the office has meant a massive shift in the way that office space needs to be designed especially for older buildings without a raised floor (for electrical floor boxes). I have been to many offices that have hazardous trailing cables running from the wall to the desks in order to supply their desks with the necessary power and data; and yet there are simple ways of planning your office without risking tripping up your staff and the costly legal bills that follow – “no win, no fee; give us a go, what have you got to lose (except for your job)?”. The simplest way of getting the necessary power and data to the desk is by having your desks grouped in spurs running perpendicular to the wall. This way you can hide all the necessary cables at the back of the desks and in fact many modern desks now come with “cable management”. This should mean that you are less likely to be sued by staff that have been watching those adverts on daytime TV, whilst pretending to be sick, (although it doesn’t protect you from the dangers of slightly hot coffee).

Offices that do have floor boxes tend to come in two types; the type that were installed in the 70s and early 80s that are usually set in to channels cast in the concrete floor and the modern type that is a truly “raised floor”. The channel floor boxes can usually only be moved in one direction (along the channel) and so are not particularly flexible, whereas the raised floor type is a platform about 20cm above the concrete floor that in theory allow for the floor boxes to be moved pretty much anywhere (although many IT departments would like to claim otherwise). The raised floor solution gives you the flexibility to have desks in islands, spurs, as singles, or anywhere you want really.

In addition to the effects that computerization has had on the building, there have also been major changes necessary to the furniture within it. As staff started to need more and more desk space for increasingly large PCs and monitors, the standard office desk changed from a rectangular desk to the L-shaped corner desk. This was necessary to accommodate the large CRT monitors, and so gradually most offices replaced their furniture. Of course as soon as this had become the norm, the TFT flat screen monitor meant that all that extra corner space was no longer necessary, and this brought in the slightly curved Wave desk. However with the miniaturisation of the PC, many companies are now going back to the rectangular desk, and the increasing use of wireless technology means that things are likely to change further as it is now possible for many staff to share resources (such as printers). Many companies no longer use fax machines (we actually use a software fax which automatically emails us the fax rather than wasting paper), and this means no need for bulky faxes, no need to store paper and toner, and less of a requirement to print things out in the first place!

Looking ahead wireless technology will become the norm within the office, and as battery technology is improving soon we may be able to go have a situation where staff use laptop PCs that charge up on a docking rack overnight; allowing them to be truly wire free at their desks. Office design is becoming less constricted by technology and improvements in “natural light” lighting, climate control heating, and wire free computing are actually allowing technology to improve our office environments, rather than holding them back. We’ve re-designed many offices to include things like internet cafes, quiet zones, brainstorm rooms and funky soft seating, and companies are starting to see the benefits of having more than one working environment, and the ability to work anywhere.

If your office is stuck in a time warp, give us a call and we can offer practical advice as to how to improve it. Next time, I’ll be talking about the dreaded “hot-desking” and why it is not your enemy!

Jonathan Hall
Contact Us on 0845 166 8381

The open plan office

Hello folks, here is the second of our blogs; this time talking about the open plan office.
Looking back 50 years, the average office would have been a very different place. Heavy solid wood desks would generally be housed in a series of small offices, full of stacks of paperwork and in-trays up to the ceiling. Cigarette smoking was almost compulsory at the desk, and offices were generally pretty dark gloomy places that wouldn’t look out of place in a Dickens novel. However, things had started to change by the sixties, as there was a new and scary concept; Open Plan! This was driven by several factors, the need for easier communication within the office, the amount of shared resources (new fangled copy machines and the “telex”), and a realisation that open plan was generally a far more efficient use of the office space. Of course the Americans had championed it first and companies such as Herman Miller brought out ranges of furniture specifically for use in an open plan environment (such as Action Office). The days of every staff member having their own little office were numbered, and a more open and inviting office was soon to be enjoyed by all! Except it wasn’t; what actually happened in the States was that staff replicated their own little offices within open plan, building up high screens around each desk making each cubicle a closed and dark little place. In fact many American offices still use the cubicle system, but this never really caught on in the UK. Over here, open plan meant open plan and when a company took the bold step to remove its little cells, generally the existing office furniture was just moved out in to the open. This may have been more down to the fact that it was cheaper to move the existing furniture than buying new, but it meant that very quickly people had to get used to using a shared space. Having said that there are still many staff that still find that open plan concept very scary (stand up all you solicitors!), but with the correct use of screening, sound boards and technology most companies are able to go totally open plan. I know of several large Blue Chip companies where the MD sits at exactly the same type of desk as his staff, and the only line of defence between him and the masses is the fearsome PA!

Generally though open plan offices are a far more efficient use of one of a businesses most expensive assets (the office), and when designed correctly can actually encourage communication, creativity and improve morale amongst the staff. The current trend is away from huge desks surrounded by screening moving towards a system of several working environments. A modern office can actually have quite small desks for staff, allowing for the gained space to be used as a breakout space (comfy chairs and meeting areas), or for layout space, or even a “quiet zone” (no phones allowed!). I know of a company that decided to have a total re-plan of the office space in order to bring in soft seating and informal meeting areas throughout each floor of their offices. This might sound like unusually altruistic behaviour by the company bosses, but was actually a plan to encourage staff to take their breaks on site, and even have lunch in their offices, and it actually worked.

By using the space in a more intelligent way staff actually have better facilities and are more able to do their jobs (often despite a smaller desk). Overall productivity is improved, your business booms and everyone is happy! Well, maybe not everyone, but through a simple space planning exercise it is possible to identify problem areas, re-use wasted space and give the staff amore pleasant working environment. Open plan improves air circulation, natural lighting and communication as well so if you would like an expert to see how your space could be improved, why not give us a call!

Jonathan Hall
Contact Us on 0845 166 8381

Office design and the environment

Well, here it is the first in a series of regular “news, views and updates” weblogs from our main office in sunny Brighton. This week I thought I’d start by talking about office design and the environment.

These days office furniture has become very inexpensive, which has lead to a “use once and throw away” culture in many modern offices. The appeal of a brand spanking new office is easy to see, and so the environmental side effects tend to get pushed aside, hidden beneath the glossy catalogues and visions of that perfect new office. However, there is much that can be done to improve both the looks and the layout of your office space without having to hack down trees (replace all the furniture). As we are a space planning company (not a furniture sales company) we often work with existing furniture, drawing it up on to CAD plans and then re-using it, but in a more effective manner. This simple re-cycling of existing desks and storage keeps your costs down (not just new furniture costs and delivery & installation charges, but also the costs of disposing of old furniture) and it is obviously beneficial to the environment.

Old workstations can be brought bang up to date simply by replacing the existing worktops (most of which tend to be one of three standard sizes anyway) and by introducing additional screens, or even re-upholstering existing ones, the workstation is instantly lifted. The same can be achieved with chairs and soft seating, and there is a growing list of products that are almost completely recyclable when no longer needed. As we have carried out many projects for small companies and companies with limited budgets (such as local government), we often produce minimal expenditure plans that aim to accommodate the staff needs, but involve less unnecessary change. However if there is a budget for new furniture we can recommend several companies so that you can get the best prices, or even companies that deal with second hand furniture (more recycling!).

There was much talk of the “paper-less office” a few years back as companies started to use email rather than traditional letters, yet in reality this still seems some way off. We often recommend much more efficient storage systems, such as the rolling stack, which can effectively fit in double the amount of storage in to your office space, and this can have a knock on effect freeing up space elsewhere. We’ve carried out several projects that have enabled the users to reduce the amount of office space that they use to such an extent that they have been able to sub-let a floor, or a part of their office out to another company. Though not immediately obvious, this has a knock on effect as the same amount of staff are using less space and so less heating and lighting, and in air conditioned buildings (particularly over the last few months) this can be a huge saving in energy and money!

So if your office is in need of an overhaul, or you have new starters joining, but nowhere to accommodate them, don’t just reach for the furniture catalogue and replace all the desks, try some large scale recycling, or contact us to find out how we can make your office space more efficient.

Jonathan Hall
Contact Us on 0845 166 8381